Frequently Asked Questions

618game FAQ — Everything You Want to Know

Find all the questions and answers that players ask most often about deposits, withdrawals, security, casino games, and football betting — all in one place.

Questions that 618game players ask every day are grouped into five main sections — withdrawals, security, casino games, how to deposit, and football. Browse through the accordion questions to quickly find the issue or point you are unsure about. If you cannot find what you need, our 24/7 Live Chat support team is ready to help you in Myanmar language at any time.

Withdrawal Questions

At 618game, the minimum withdrawal amount is 10,000 Ks, regardless of which payment method you use. So even for small amounts, you can withdraw quickly with no service fee. Before submitting a withdrawal, we recommend making sure your personal details are filled in correctly so your account is verified.

Our withdrawal service runs 7 days a week, day and night. Normally your withdrawal arrives within 10–45 minutes of submitting the request. Withdrawals via bank transfer on bank holidays or late at night may take longer compared to KBZPay, Wave Money, AYA Pay, and CB Pay. Withdrawing through a digital wallet is usually faster.

Yes. To protect your funds and prevent money laundering, withdrawals can only be sent to a wallet or bank account in the account holder's own name. Transfers to third-party accounts cannot be accepted. This rule is in place to keep your money safe.

To withdraw bonus funds you must complete the wagering requirement. For example — if you receive a bonus of 30,000 Ks, you must complete bets totalling 300,000 Ks (10× the bonus amount) before the bonus-related funds can be withdrawn. Your deposited amount (e.g. 20,000 Ks) can be withdrawn without any wagering requirement. You can check how much wagering you have left in your account dashboard.

If more than 45 minutes have passed since you submitted your withdrawal request and the funds have not arrived, contact our 24/7 Live Chat. Note down your Transaction ID or the time of your withdrawal request and send that information to our support team. The team will investigate, and if the funds have still not reached your wallet, they will process it again.

Security & Personal Information

618game protects all player personal and financial information with SSL encryption. Our policy clearly states that your data is used only for processing bonuses and payments, and will never be sold or shared with third parties. For more details, you can read our Privacy Policy page.

Our only official domain is 618game.mom. Websites with extra numbers, dashes (-), or different spellings may be fake. A padlock icon in your browser's URL bar alone is not enough — always check the exact domain. Do not click any link that claims to offer a promotion and asks you to deposit through an unfamiliar site.

Two-Step Verification (2FA) means that every time you log in, you need a second confirmation (e.g. an OTP code) in addition to your password. 618game has these security layers in place, so to protect your account you should make sure your phone number is entered correctly and keep your phone with you so you can receive OTP codes. You can contact Support if you have any questions about 2FA settings.

The 618game support team will never ask for your OTP code, password or personal PIN. Anyone claiming to be our support team and asking for those codes is very likely a scammer. Never give your OTP to anyone — report it to us immediately via Live Chat.

Change your password right away and contact 24/7 Live Chat. The support team will temporarily lock the account and check your Login History to see whether any unauthorised access has occurred. If you know how to Sign Out All Devices yourself, do that first and then contact Support.

Baccarat and Table Games

In Live Dealer games you can watch a real dealer via video stream while you play. Games such as Baccarat, Roulette, Dragon Tiger and Sic Bo let you place bets on your own screen and watch the dealer's card draws or ball results in real time. Most games also support Myanmar-language chat, making the experience more comfortable.

618game's Live Casino works on both Android and iOS devices through a browser — no app download needed. A good WiFi or 4G/5G connection is required for smooth video streaming. Players confirm that bet amounts, card draws and results are all clearly visible on a phone screen and can be played with touch controls.

Table limits vary depending on the table and game type you choose. Tables range from low-limit options to high-stakes VIP tables, so players with a small budget all the way up to high-stakes players can find a table that suits them. Before joining any game, always check the table's Min/Max Bet first.

In Roulette, you bet by predicting where the ball will land among the numbers (0–36) on the wheel. There are over ten bet types, including a single number (Straight Up), two numbers (Split), Red/Black, and Odd/Even. Red/Black bets are the most suitable for beginners — with a 1:1 payout, they keep your risk as low as possible while you get familiar with the game.

How to Deposit

Log in to your 618game account and open the Deposit menu. Under payment method, select KBZPay and enter the amount you want to deposit (minimum 10,000 Ks). Our KBZPay account number will appear — transfer the amount to that number via the KBZPay app. Upload a screenshot of your slip and click Submit — the funds will be credited to your account.

You can deposit from a minimum of 10,000 Ks with any payment method. KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer — the minimum amount is the same for all five methods. Make sure you meet the minimum set for the promotion before depositing if you want to qualify for a bonus.

Yes. 618game accepts five payment methods: KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer. You can select any wallet from the Deposit menu and follow the same deposit steps. If you use bank transfer, you can choose from KBZ Bank, AYA Bank, CB Bank, Yoma Bank and MAB Bank.

If more than 15 minutes have passed after your deposit and your account balance still hasn't updated, save a screenshot of your transfer slip and contact Live Chat. Please provide your transfer reference number, the amount and the time of transfer. The team will check and resolve it within 15 minutes. Please note that without a slip, resolution may take longer.

Yes. For your first deposit at 618game, you will receive a 150% welcome bonus of up to 100,000 Ks. For example — if you deposit 20,000 Ks, you get a 30,000 Ks bonus and your balance becomes 50,000 Ks, with a wagering requirement of 30,000 Ks × 10 = 300,000 Ks. You can only withdraw once you have met that requirement while the bonus is active.

Football Betting Questions

Accumulator Bet (Parlay) is a method where you combine multiple matches into a single bet. Every match must be correct to win, and the payout is much higher than a Single Bet. However, if even one match is wrong, the entire bet is lost, so think carefully about each selection before placing. At 618game, you can build an Accumulator from 2 matches up to many more.

After a match ends and the result is confirmed, Bet Settlement is carried out and your Account Balance is updated. This is normally done shortly after the match finishes. If extra time or penalties are included, the settlement will be based on that Final Result. You can check the status of your bet at any time in the History Section.

Odds are the numbers that show how much you will get back on your bet. In Decimal Format (e.g. 2.10), Bet Amount × 2.10 = Total Payout. Handicap (Asian Handicap) gives a Goal Advantage to the weaker team so the match is more balanced to bet on. For example, Team A (-1) means Team A must win by 2 or more goals for the bet to win.

Yes. At 618game, you can bet on EPL (English Premier League), MNL (Myanmar National League), UEFA Champions League, and FIFA World Cup competitions. Alongside MNL matches that Myanmar players follow closely, top leagues from around the world are also available, so you can keep playing throughout the entire season.

Live Betting (In-Play) is a method where you can place bets in real time while a match is already in progress. Players enjoy it because you can watch how the game is going and place a bet when the live odds look good to you, making it possible to bet with more strategy. Because odds change quickly, a fast connection and quick decisions are needed.

We are ready to help you

If you cannot find your question in this FAQ, contact 24/7 Live Chat — our support team is ready to answer in Burmese at any time, day or night. Email: [email protected]

24/7 Live Chat (Burmese)